Refund Policy

At Kak Online Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a clear and straightforward refund policy to address your concerns.

Eligibility for Refunds

To qualify for a refund:

·         The item must be unused, in its original packaging, and in the same condition as received.

·         Refund requests must be initiated within a few days of receiving your order.

·         Certain items, such as personalized or custom-made products, are non-refundable unless defective.

How to Request a Refund

To initiate a refund, follow these simple steps:

1.    Contact our customer service team via the chat icon on our website. Provide your order number and a brief explanation of the issue.

2.    Once your request is approved, you will receive instructions on how to return the product.

3.    Ship the product back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the item is damaged or incorrect.

Processing Your Refund

Upon receiving the returned item and verifying its condition, we will process your refund within a few days. The refund will be issued to your original payment method. Please note that bank processing times may vary.

Non-Refundable Items

The following items are not eligible for refunds:

·         Gift cards

·         Clearance or final sale items

·         Opened cosmetics and skincare products

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within a few hours of delivery. We will arrange a replacement or refund at no additional cost to you.

Thank you for shopping with Kak Online Store. We value your trust and strive to make every purchase a pleasant experience.